Welcome to Dogz Pet Food. By using our website and purchasing our products, you agree to the following terms and conditions.
1. Orders
- All orders are subject to acceptance and availability.
- We reserve the right to cancel or refuse any order for any reason.
2. Pricing and Payment
- All prices include VAT unless stated otherwise.
- Payments are processed securely via Square.
3. Delivery
- We offer local delivery in Bournemouth, Poole, and surrounding areas.
- Raw food products are only available for local delivery and cannot be shipped via courier.
- Other products can be shipped via courier.
- Delivery charges and estimated times will be shown at checkout.
- Please ensure your postcode is correct at checkout to confirm delivery eligibility.
4. Returns and Refunds
Perishable Products (Raw Food and Fresh Items):
- Cannot be returned or exchanged unless damaged, spoiled, or incorrect on arrival.
- Report any issues within 24 hours of delivery with photos for a refund or replacement.
Non-Perishable Products (Dry Food, Treats, Supplements, Packaged Items):
- May be returned within 14 days if unopened and in original packaging.
- Contact us before returning items for instructions.
- Refunds processed after inspection of returned items.
Non-Returnable Items:
- Gift cards, personalised items, and products marked non-returnable are not eligible for refund or exchange.
General Conditions:
- Keep proof of postage for returns.
- Return shipping costs are the customer’s responsibility unless the product is faulty or incorrect.
5. Liability
- We are not liable for any indirect or consequential losses arising from the use of our products or website.
- Products are intended for dogs and cats only.
6. Governing Law
- These terms are governed by the laws of England and Wales.
7. Contact
For questions regarding terms, returns, or orders, please contact us at: contact@dogzpetfood.co.uk
By placing your order, you also agree to our Privacy Policy.