Terms and Conditions

Welcome to Dogz Pet Food. By using our website and purchasing our products, you agree to the following terms and conditions.

1. Orders

• All orders are subject to acceptance and availability.
• We reserve the right to cancel or refuse any order for any reason.

2. Pricing and Payment

• All prices include VAT unless stated otherwise.
• Payments are processed securely via Square.

3. Delivery

• We offer local delivery in Bournemouth, Poole, and surrounding areas.
• Raw food products are only available for local delivery and cannot be shipped via courier.
• Other products can be shipped via courier.
• Delivery charges and estimated times will be shown at checkout.
• Please ensure your postcode is correct at checkout to confirm delivery eligibility.

4. Returns and Refunds

Perishable Products (Raw Food and Fresh Items):

• Cannot be returned or exchanged unless damaged, spoiled, or incorrect on arrival.
• Report any issues within 24 hours of delivery with photos for a refund or replacement.

Non-Perishable Products (Dry Food, Treats, Supplements, Packaged Items):

• May be returned within 14 days if unopened and in original packaging.
• Contact us before returning items for instructions.
• Refunds processed after inspection of returned items.

Non-Returnable Items:

• Gift cards, personalised items, and products marked non-returnable are not eligible for refund or exchange.

General Conditions:

• Keep proof of postage for returns.
• Return shipping costs are the customer’s responsibility unless the product is faulty or incorrect.

5. Liability

• We are not liable for any indirect or consequential losses arising from the use of our products or website.
• Products are intended for dogs and cats only.

6. Governing Law

• These terms are governed by the laws of England and Wales.

7. Contact

For questions regarding terms, returns, or orders, please contact us at: contact@dogzpetfood.co.uk

By placing your order, you also agree to our Privacy Policy.